Refund policy

If you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns/exchanges must be postmarked within thirty (30) days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at longbeachcandles@gmail.com. Please note that returns will need to be sent to the following address: 

Long Beach Candles

421 W Broadway

Apt 5167

Long Beach, CA 90802

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at longbeachcandles@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at longbeachcandles@gmail.com.